Field Notes
Carrier scorecards without vanity averages
Building weekly carrier score views that support commercial reviews instead of decorating a wall screen.
A single on-time percentage across all lanes is a press release, not a management tool. Carrier scorecards inside a shipping SLA performance dashboard should separate service levels, corridors, and known constraint weeks.
Weight by volume and impact
A late empty reposition is not equal to a late promotional inbound for a national retailer. Weighting by shipment count and customer impact keeps commercial reviews tethered to revenue risk.
Keep a mild narrative
Numbers alone stall meetings. Pair each scorecard with two sentences: what moved, and what recovery is already booked. WillowPoint System monthly packs follow that habit so leadership leaves with an action, not another chart to interpret later.