Engagement
Carrier delay audit
A focused review of where shipping SLA clocks start, stop, and get disputed — before any permanent dashboard is commissioned.
Who it is for
Teams who suspect their shipping SLA numbers are noisy because delay codes, gate timestamps, and customer promise windows do not line up — and who want that fixed before investing in a full dashboard commission.
Result
A written audit of clock definitions, top disputed delay patterns, and a shortlist of lanes where reliability claims are weakest. You leave with a recommended dashboard brief, not another vague “visibility” slide.
Included
- Interviews with planning, yard, and customer service
- Sample shipment walk-throughs across two to three lanes
- Delay-code frequency table with plain-language explanations
- Recommended chart set for a later SLA performance dashboard
Excluded
Contract negotiation with carriers, legal advice on liability clauses, and long-term data engineering retainers.
Next step
Book an audit conversation and tell us which depot or corridor hurts most.