Engagement
Monthly SLA review pack
Recurring charts and talking points for operations huddles covering missed docks, dwell spikes, and recovery actions.
Who it is for
Depot and network managers who already have a shipping SLA performance dashboard (ours or another) but need a crisp monthly narrative for leadership and carrier reviews.
Result
A monthly pack with lane heat summaries, dwell outliers, carrier score movement, and three recommended recovery actions written in operations language.
Included
- Refresh from agreed extracts once per month
- Eight to twelve chart slides plus a one-page talking sheet
- Thirty-minute walkthrough call for the operations lead
Excluded
Daily alert staffing, customer-facing portals, and ad-hoc same-day chart requests outside the monthly cycle (those can be quoted separately).
Next step
Ask about a review pack after your dashboard is live — or pair it with a new commission.