Engagement
SLA performance dashboard
A commissioned shipping SLA performance dashboard covering lanes, carriers, dock dwell, and exception queues built from your TMS extracts.
Who it is for
Operations, network planning, and customer service leads at freight forwarders, regional carriers, and parcel hubs who already export shipment events but still argue about on-time percentages in Friday spreadsheets.
Result
A living shipping SLA performance dashboard that shows promised versus actual windows by lane and carrier, surfaces exception queues by customer impact, and produces a weekly scorecard your commercial team can take into carrier reviews.
Scope included
- Discovery workshop covering cut-off rules, clock definitions, and disputed edge cases
- Data mapping from agreed TMS / WMS extracts or scheduled files
- Dashboard layout for lane reliability, dock dwell, and carrier scorecards
- Operator walkthrough and a short handover guide for the person who owns weekly refresh
Outside scope
We do not replace your TMS, renegotiate carrier contracts, or staff a 24/7 monitoring desk. Hardware screens and wall mounts are client-supplied.
Provider and process
WillowPoint System analysts and visualisation designers in Birmingham lead the build. Process: brief → clock workshop → first board draft → revision cycle → handover. Typical duration is four to seven weeks depending on extract quality.
Preparation
Have sample extracts for two recent weeks, a list of priority lanes, and the person who currently owns the SLA spreadsheet available for two workshops.
Pricing basis
Fixed project quote from £4,800 for a single-network board. Multi-depot or multi-brand scorecards are quoted after the clock workshop.
Next step
Send a dashboard brief with your primary lanes and which clocks you trust today.